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Terms and Conditions

1. The purchase of  any Packages or Consultations  (the “Consultations”) will be deemed as acceptance of the following terms and conditions.

2. The full fee for Sleeping Stars services is due on booking your Consultation with the Sleeping Stars.

3. If the Sleep Programme is cancelled by the Client (the payer and receiver of the consultation) the following terms and conditions apply:

  • Less than 24 hours’ notice – no amount will be refunded

  • 24-48 hours’ notice – 50% of full amount will be refunded

  • More than 48 hours’ notice – 100% will be refunded to the client

4. If a Client demonstrates exceptional circumstances as the reason for a cancellation within 48 hours of the booking time, Sleeping Stars, on a case by case basis, may accept a rescheduled appointment within 1 week of the original booking time.

5. Sleeping Stars reserves the right to cancel Consultations at short notice due to personal circumstances. In the event of Sleeping Stars cancelling, the Client will be offered a full refund or alternative dates if preferred.

6. In respect of each Sleep Plan programme (the “Sleep Plan”) granted by Sleeping Stars to the Client, the Client agrees that it shall not provide the Programme to any third party who is not a Client.

7. Advice given by Sleeping Stars is intended as advice related to sleep and is not intended as a substitute for medical advice from a GP or other medical expert.

8. Sleeping Stars advises to the best of their ability, experience and training but does not accept responsibility or liability for sleep and behavioural work that does not achieve the desired result following the Consultations process.

9. If the Client’s child has an underlying health condition, Sleeping Stars reserves the right to not proceed with the Consultation. If this is the case, the Client will receive a full refund.

10. Sleeping Stars is contactable at any time during the day but will respond when possible, as soon as possible after receipt of the contact from the Client, notwithstanding personal circumstances or holidays.

11. Sleeping Stars is willing to travel, on a case by case basis, to clients outside of London. Should travel be necessary, the Home Consultation price will be reflected to cover all reasonable expenses incurred including but not limited to travel, travel time and accommodation.

12. Sleeping Stars reserves the right to cease the provision of support in exceptional circumstances, including but not limited to: abuse or harassment from a Client to one of the Sleeping Stars team members or a Client sets up a competitor business including a sleep consultancy business.

13. Digital products which are purchased with instant access, or which are downloadable, such as Sleeping Stars Online Courses (“Online Courses”) are not eligible for refund.

14. In respect of each programme (the “Programme”) granted by The Sleeping Stars to the Client, the Client agrees that it shall not provide the Programme to any third party who is not a Client.

15. Advice given by Sleeping Stars is intended as advice related to sleep and is not intended as a substitute for medical advice from a GP or other medical expert.

16. Sleeping Stars advises to the best of their ability, experience and training but does not accept responsibility or liability for sleep and behavioural work that does not achieve the desired result following the Consultations process.

17. Sleeping Stars is entitled to request reviews from purchasers of the Online Courses.

18. Sleeping Stars reserves the right to change the Terms & Conditions at any time.

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